Careers

Team: Management Team

Responsible to: Dealer Principle

Responsible For: Parts and Garden Machinery sales across the organisation

Role Purpose
The purpose of this role is to control, manage and grow the parts and garden machinery business. You will be responsible for the effective running of the parts and garden machinery trade operations to increase co-operation, efficiencies, productivity and performance inline with the company business plan.
Expectations of the role will be to deliver outcomes that are in line with the agreed company strategy and your performance will be measured on a range of indicators including budget performance over a range of company overheads and information management outcomes.

Role Responsibilities
Plan, Organise, Control Parts & Garden Machinery Departmental Expenditure
• Ensure adequate staff coverage; at all times, for efficient and effective customer service to include seasonal opening and closing hours, weekend cover and general out of hours cover
• Parts stock ordering authorisation
• Negotiating the best supplier terms possible
• Oversee cleardown of old parts stock and ensure stock levels are maintained at sensible levels
• Ensure the cost effectiveness of all purchases and costs within the department

Staff Management
• Promote the company culture, standards and vision at all times
• Manage, motivate and lead employees to encourage maximum performance and dedication
• Recruit staff, undertake appraisals and pay reviews
• Review timesheets, holiday planning, absence management and provide cover for Parts Managers and Garden Machinery Sales Managers
• Identify training and development needs to ensure continued professional development of staff
• Arrange and hold staff meetings
• Arrange and manage apprenticeships
• Maintain and manage employee relations in line with Company policy and procedures

Health & Safety and General Housekeeping
• Uphold the company duty of care to its employees by ensuring that Health & Safety policies and procedures are adhered to at all times and Health & Safety training is regularly reviewed and performed
• Monitor accident reports and update Health & Safety Manager, as required
• Ensure department working areas and vehicles are maintained, clean and tidy at all times
• Ultimate responsibility for the security of the Garden Machinery Sales and Parts departments
• Key holder

Exceeding Customer Expectations
• Ensure that customers expectations are exceeded in every aspect of service provided
• Ensure any customer complaints are dealt with in an effective manner and resolved promptly – target is within 5 working days
• Monitor and report on customer service levels
• Establish and maintain a good mutual understanding with customers, keeping abreast of their business as required

General Administration and Financial Management
• Assist in delivering the Company Business Strategy
• Budget & forecast planning for the department
• Plan and inform of all Capital Expenditure requirements
• Ensure that all budgets, forecasts and targets for the department are being met and exceeded at all times
• Monitoring of parts WIP and identify potential risks from a financial perspective on a weekly basis
• Keep WIP ageing at a manageable level
• Authorisation of all department credit notes
• Departmental procurement management and authorisation of purchase invoices
• Ensure that all general and financial management of the department is kept up to date at all times
• Set and monitor department KPI’s and efficiencies
• Overall management of manufacturer campaigns, offers and returns deadlines

Communication
• Liaise appropriately with all relevant departments, providing information that may assist them in their day-to-day work
• Keep colleagues and Dealer Principle aware of any pertinent developments and opportunities
• Participate in regular management meetings
• Manage relationships with manufacturers and suppliers
• Provide a communication avenue between parts, service and sales departments

Systems and Procedures Management
• Develop and fully understand the company systems and procedures to maximise efficiency and effectiveness
• Implementation of policies and procedures from both manufacturers and the Company
• Ensure all operations are performed with co-operation between departments

Business Development
• Manage marketing and social media campaigns as appropriate in collaboration with the Marketing Assistant
• Identify new trends, opportunities and suppliers
• Embrace and recommend new sales channels as they develop
• Pro-active customer contact to ensure maximisation of garden machinery and parts sales
• Liaise with suppliers on any issue that may arise

Person Specification

Experience

• Senior Management level experience with demonstratable results and ideally having come from a parts or sales background

• Experience in a senior parts, purchasing or procurement management role

• Strong IT ability with a confident approach towards the use of new applications

• Proven experience in financial management including budgeting, cash flow forecasting and effective cost control

• The ability to use financial reporting to achieve strategic objectives

• Proven experience with people management and leadership with an ability to create positive working environments

• The development and proven experience in implementing effective business strategies

• Knowledge of legal and health & safety obligations in day-to-day work practices

Competencies

• Efficiency – the ability to produce significant output with minimal wasted effort.

• Honesty/integrity – Doesn’t cut corners – earns trust and maintains confidences.

• Organisation/planning – plans, organises, schedules in an efficient & productive manner

• Communications skills – competent writing and communication skills and ability to communicate technical information.

• Prioritisation – ability to multi task and prioritise to tasks in line with business requirements.

• Responsible – Demonstrates accountability for their duties.

• Follow through on commitments – lives up to verbal and written agreements and has tenacity to get things done.

• Adaptable – Prompts and responds to different ways of working in the face of changing situations.

• Service excellence – Strong attitude to delivering service excellence and enabling others to perform at their potential.

Role Purpose

To plan and carry out all sales activities with their assigned territory, developing and extending a close working relationship with customers and suppliers. Responsibility for ensuring customer satisfaction and managing the quality of the sale and service Turney Group delivers. Achieving maximum sales profitability, growth and account penetration with an assigned territory and/or market segment by effectively selling the Company’s products and/or related services.

Reports to – Professional Groundcare Manager

Role Responsibilities

•Generate and qualify sales leads
•Prepare sales action plans and schedules
•Make sales calls to new and existing customers
•Develop and make presentations to current and potential customers
•Maintain sales activity records and reports of customer interactions
•Develop a technical understanding of the products
•Respond promptly to sales enquiries and concerns by phone, electronically or in person
•Ensure customer service satisfaction and good relationships
•Follow up on sales activity
•Quality checks on product and service delivery
•Monitor and report on sales activities and follow up for management
•Conduct market research where appropriate
•Manage and attend presentations, shows and other events as required
•Monitor competitors, market conditions and product development
•Maintain and develop the customers database
•Enter on a regular basis all relevant information and actions within the company’s CRM system
•Effectively use the outlook calendar for all planned events, meetings, appointments etc

Technical Skills

•Ability to undertake research and then communicate findings in an appropriate, written form
•Able to demonstrate an understanding of technical information, with the ability to convey this information to both a technical and non-technical audience
•Ability to work independently and autonomously
•Experience in the use of Microsoft applications, CRM systems and the internet as a research tool
•Experience in the Professional Groundcare machinery industry desirable, although other industries will be considered
•Relevant product and market knowledge
•Knowledge of basic business principles and administration procedures

Person Specification & Key Competencies

•Experience in a business-to-business sales environment
•Personable and clearly extroverted
•Naturally inquisitive and interested, offering solutions to customers
•Collaborative but action-oriented approach with high comfort operating autonomously
•Developed business acumen and communication skills
•Passion for making a difference within the groundcare sector
•Proven ability to achieve sales targets
•Planning, organising and administering
•Persuasiveness and negotiating
•Adaptability and initiative
•Presentable
•Full and valid driving licence

For more information on this exciting career opportunity, please email your CV and covering letter to careers@turneygroup.com

Recruiting two vacancies for the Buckinghamshire and South Oxfordshire areas.

Role Purpose
To plan and carry out all sales activities with their assigned territory, developing and extending a close working relationship with customers and suppliers. Responsibility for ensuring customer satisfaction and managing the quality of the sale and service Turney Group delivers. Achieving maximum sales profitability, growth and account penetration with an assigned territory and/or market segment by effectively selling the Company’s products and/or related services.

Reports to – Agricultural Sales Manager

Role Responsibilities
• Generate and qualify sales leads
• Prepare sales action plans and schedules
• Make sales calls and visits to new and existing customers
• Develop and make presentations to current and potential customers
• Maintain sales activity records and reports of customer interactions
• Develop a technical understanding of the products
• Respond promptly to sales enquiries and concerns by phone, electronically or in person
• Ensure customer service satisfaction and good relationships
• Follow up on sales activity
• Quality checks on product and service delivery
• Monitor and report on sales activities and follow up for management
• Conduct market research where appropriate
• Manage and attend presentations, shows and other events as required
• Monitor competitors, market conditions and product development
• Maintain and develop the customers database
• Enter on a regular basis all relevant information and actions within the company’s CRM system
• Effectively use the outlook calendar for all planned events, meetings, appointments etc

Technical Skills
• Ability to undertake research and then communicate findings in an appropriate, written form
• Able to demonstrate an understanding of technical information, with the ability to convey this information to both a technical and non-technical audience
• Ability to work independently and autonomously
• Experience in the use of Microsoft applications, CRM systems and the internet as a research tool
• Knowledge of basic business principles and administration procedures

Person Specification & Key Competencies

• Experience in a business-to-consumer sales environment
• Proven experience in the Agricultural Machinery industry
• Personable and clearly extroverted
• Naturally inquisitive and interested, offering solutions to customers
• Collaborative but action-oriented approach with high comfort operating autonomously
• Developed business acumen and communication skills
• Passion for making a difference within the Agricultural sector
• Proven ability to achieve sales targets
• Planning, organising and administering
• Persuasiveness and negotiating
• Adaptability and initiative
• Presentable
• Full and valid driving licence