Careers

Role Purpose
To support the planning and delivery of an efficient, effective and profitable parts operation. Responsibility for ensuring customer satisfaction and managing the quality of the sale and service Turney Group delivers. Achieving maximum sales profitability of company products and/or related services.
Reports to – Parts Manager

Role Responsibilities
• Maintain a tidy and organised working environment, promoting Company brand with workwear
• Act in accordance with Company Health & Safety policies, Risk Assessments and Safe Working Practices
• Handling a variety of enquiries to the Parts Department by telephone, email, online or face to face
• Serving customers in the on-site shop
• Submitting parts return claims in a timely manner
• Creating and processing purchase orders using the Company’s DMS system
• Administration of invoices, orders and booking in stock items.
• Completing parts orders for customers, including notification of arrival and collections
• Stock control by implementing Inventory Management Procedures
• Processing stock orders as approved by the Parts Manager
• Investigating and implementation of dispersing aged stock in conjunction with the Parts Manager, including drawing on aged stock from other Depots when required
• Continue to develop an understanding of the products and attend relevant training
• Maintain an understanding of electronic parts catalogues for identifying parts ordering
• Ensure customer service satisfaction and good relationships
• Liaise appropriately with all relevant departments, keeping the Parts Manager aware of any pertinent developments and opportunities
• Provide accurate estimates for other departments
• Enter on a regular basis all relevant information and actions within the company’s DMS system
• Maintain and develop the customers database
• Effectively use the outlook calendar for all planned events, meetings, appointments etc

Technical Skills
• Excellent problem solving and attention to detail
• Able to demonstrate an understanding of parts information
• Ability to work in a high-pressure environment
• Strong organisational skills, combined with a good knowledge of parts and machinery in the Agricultural Sector (other industries will be considered)
• Experience in the use of Microsoft PowerPoint, Excel, Word and the internet as a research tool
• Knowledge of basic business principles and administration procedures

Person Specification & Key Competencies
• Experience in a parts environment
• Naturally inquisitive and interested in offering solutions to customers
• Collaborative but action-oriented approach, with high comfort operating autonomously
• Excellent communication skills
• Passion for making a difference within the Agricultural sector
• Proven ability to achieve targets and work to deadlines with a high degree of accuracy
• Planning, organising and administering
• Adaptability and initiative
• Presentable and professional