Careers

Role Purpose

To support the planning and delivery of an efficient, effective and profitable workshop operation. Responsibility for ensuring customer satisfaction and managing the quality of the sale and service Turney Group delivers. Achieving maximum sales profitability of company products and/or related services.

Reports to – Horticultural Service Manager

Role Responsibilities
•Maintain a tidy workshop environment, promoting Company brand with workwear
•Ensure work is carried out in a safe manner, following Company Health & Safety policies
•Ensure service delivery is completed effectively and in a timely manner
•Carry out service, diagnostics and repairs to include but not limited to; the assembly, build up, pre-delivery inspection and preparation of horticultural machinery, Lawnmowers, Compact Tractors, Blowers, Chainsaws, Hedge Cutters and other associate Turf and Garden Machinery for field use, either on-site or in the workshop
•Installation of horticultural machinery with customers and instruct operators on correct use of machines
•Administration of technical reports with manufacturers to help drive any issues to closure
•Understand and carry out all service bulletins and technical service updates as required
•Continue to develop a technical understanding of the products and attend relevant training
•Maintain an understanding of electronic parts catalogue for identifying parts ordering
•Ensure customer service satisfaction and good relationships
•Liaise appropriately with all relevant departments, keeping the Service Manager aware of any pertinent developments and opportunities
•Provide accurate estimates for job duration and pricing
•Enter on a regular basis all relevant information and actions within the company’s DMS system
•Maintain and develop the customers database
•Effectively use the outlook calendar for all planned events, meetings, appointments etc

Technical Skills

•Excellent problem solving, diagnostic skills and attention to detail
•Able to demonstrate an understanding of technical information, with the ability to convey this information to both a technical and non-technical audience
•Ability to work in a high-pressure environment
•Strong organisational skills, combined with a good understanding of the commercial drivers of the business
•Experience within a workshop environment
•Excellent product and industry knowledge
•Knowledge of basic business principles and administration procedures
•Have completed an Apprenticeship in Land Based Service Engineering or equivalent (desired)

Person Specification & Key Competencies
•Personable and clearly extroverted
•Naturally inquisitive and interested in offering solutions to customers

•Collaborative but action-oriented approach, with high comfort operating autonomously
•Excellent communication skills
•Passion for making a difference within the Horticultural sector
•Proven ability to achieve targets
•Planning, organising and administering
•Adaptability and initiative
•Presentable and professional
•A current valid driving licence

For more information on this exciting career opportunity, please email your CV and covering letter to careers@turneygroup.com

Role Purpose
To support the planning and delivery of an efficient, effective and profitable workshop operation. Responsibility for ensuring customer satisfaction and managing the quality of the sale and service Turney Group delivers. Achieving maximum sales profitability of company products and/or related services.

Reports to – Group Aftersales Manager

Role Responsibilities
• Maintain a tidy workshop environment, ensuring the service team are promoting Company brand with workwear
• Ensure work is carried out in a safe manner, following Company Health & Safety policies
• Key holder responsible for maintaining building and machine security
• Support recruitment and the onboarding/induction process of new starters
• Complete probation and performance reviews for staff and oversee support plans
• Complete return to work meetings following staff absence
• Support continuous professional development of the service team with regular training opportunities
• Quality checks on product and service delivery before customer handover
• Ensure service delivery is completed effectively and in a timely manner
• Daily monitoring of Work In Progress to maintain an average age of below 30 days
• Maintain targets for labour sales, workshop efficiency and recovery rates
• Oversee warranty work is completed and claimed correctly, in conjunction with the Service & Warranty Administrator, to ensure maximum return
• Provide technical support for workshop technicians and service staff
• Mentoring of Apprentices to ensure they fulfil college portfolio obligations
• Administration of technical reports with Manufacturers to help drive any issues to closure and support other technicians in technical report writing
• Ensure all service bulletins and technical service updates have been actioned and understood
• Daily workshop scheduling ensuring maximum efficiency and provide regular status reports as necessary
• Continue to develop a technical understanding of the products and attend relevant training
• Maintain an understanding of electronic parts catalogue for identifying parts ordering
• Ensure customer service satisfaction and good relationships
• Liaise appropriately with all relevant departments, keeping senior management aware of any pertinent developments and opportunities
• Provide accurate estimates for job duration and pricing
• Invoicing and data entry using Company DMS
• Maintain and develop the customers database
• Enter on a regular basis all relevant information and actions within the company’s DMS system
• Effectively use the outlook calendar for all planned events, meetings, appointments etc

Technical Skills
•Excellent problem solving, diagnostic skills and attention to detail
•Able to demonstrate an understanding of technical information, with the ability to convey this information to both a technical and non-technical audience
•Ability to work in a high-pressure environment
•Strong management and organisational skills, combined with a good understanding of the commercial drivers of the business.
•Emergency First Aid at Work and Fire Safety trained to ensure staff safety
•Excellent product and industry knowledge
•Knowledge of basic business principles and administration procedures

Person Specification & Key Competencies
• Experience in a workshop environment
•People management experience
•Personable and clearly extroverted
•Naturally inquisitive and interested in offering solutions to customers
•Collaborative but action-oriented approach, with high comfort operating autonomously
•Developed business acumen and communication skills
•Passion for making a difference within the Horticultural sector
•Proven ability to achieve targets
•Planning, organising and administering
•Adaptability and initiative
•Presentable and professional
•A current valid driving licence

For more information on this exciting career opportunity, please email your CV and covering letter to careers@turneygroup.com

Role Purpose
To support the planning and delivery of an efficient, effective and profitable parts operation. Responsibility for ensuring customer satisfaction and managing the quality of the sale and service Turney Group delivers. Achieving maximum sales profitability of company products and/or related services.

Reports to – Parts Manager

Role Responsibilities

•Maintain a tidy and organised working environment, promoting Company brand with workwear
•Act in accordance with Company Health & Safety policies, Risk Assessments and Safe Working Practices
•Handling a variety of enquiries to the Parts Department by telephone, email, online or face to face
•Serving customers in the on-site shop
•Submitting parts return claims in a timely manner
•Creating and processing purchase orders using the Company’s DMS system
•Administration of invoices, orders and booking in stock items.
•Completing parts orders for customers, including notification of arrival and collections
•Stock control by implementing Inventory Management Procedures
•Processing stock orders as approved by the Parts Manager
•Investigating and implementation of dispersing aged stock in conjunction with the Parts Manager, including drawing on aged stock from other Depots when required
•Continue to develop an understanding of the products and attend relevant training
•Maintain an understanding of electronic parts catalogues for identifying parts ordering
•Ensure customer service satisfaction and good relationships
•Liaise appropriately with all relevant departments, keeping the Parts Manager aware of any pertinent developments and opportunities
•Provide accurate estimates for other departments
•Enter on a regular basis all relevant information and actions within the company’s DMS system
•Maintain and develop the customers database
•Effectively use the outlook calendar for all planned events, meetings, appointments etc

Technical Skills

•Excellent problem solving and attention to detail
•Able to demonstrate an understanding of parts information
•Ability to work in a high-pressure environment
•Strong organisational skills, combined with a good knowledge of parts and machinery in the horticultural sector (other industries will be considered)
•Experience in the use of Microsoft PowerPoint, Excel, Word and the internet as a research tool
•Knowledge of basic business principles and administration procedures

Person Specification & Key Competencies
•Experience in a parts environment
•Naturally inquisitive and interested in offering solutions to customers
•Collaborative but action-oriented approach, with high comfort operating autonomously
•Excellent communication skills
•Passion for making a difference within the horticultural sector
•Proven ability to achieve targets and work to deadlines with a high degree of accuracy
•Planning, organising and administering
•Adaptability and initiative
•Presentable and professional

For more information on this exciting career opportunity, please email your CV and covering letter to careers@turneygroup.com

Role Purpose
To support the planning and delivery of an efficient, effective and profitable parts operation. Responsibility for ensuring customer satisfaction and managing the quality of the sale and service Turney Group delivers. Achieving maximum sales profitability of company products and/or related services.

Reports to – Parts Manager

Role Responsibilities
• Maintain a tidy and organised working environment, promoting Company brand with workwear
• Act in accordance with Company Health & Safety policies, Risk Assessments and Safe Working Practices
• Handling a variety of enquiries to the Parts Department by telephone, email, online or face to face
• Serving customers in the on-site shop
• Submitting parts return claims in a timely manner
• Creating and processing purchase orders using the Company’s DMS system
• Administration of invoices, orders and booking in stock items.
• Completing parts orders for customers, including notification of arrival and collections
• Stock control by implementing Inventory Management Procedures
• Processing stock orders as approved by the Parts Manager
• Investigating and implementation of dispersing aged stock in conjunction with the Parts Manager, including drawing on aged stock from other Depots when required
• Continue to develop an understanding of the products and attend relevant training
• Maintain an understanding of electronic parts catalogues for identifying parts ordering
• Ensure customer service satisfaction and good relationships
• Liaise appropriately with all relevant departments, keeping the Parts Manager aware of any pertinent developments and opportunities
• Provide accurate estimates for other departments
• Enter on a regular basis all relevant information and actions within the company’s DMS system
• Maintain and develop the customers database
• Effectively use the outlook calendar for all planned events, meetings, appointments etc

Technical Skills
• Excellent problem solving and attention to detail
• Able to demonstrate an understanding of parts information
• Ability to work in a high-pressure environment
• Strong organisational skills, combined with a good knowledge of parts and machinery in the Agricultural Sector (other industries will be considered)
• Experience in the use of Microsoft PowerPoint, Excel, Word and the internet as a research tool
• Knowledge of basic business principles and administration procedures

Person Specification & Key Competencies
• Experience in a parts environment
• Naturally inquisitive and interested in offering solutions to customers
• Collaborative but action-oriented approach, with high comfort operating autonomously
• Excellent communication skills
• Passion for making a difference within the Agricultural sector
• Proven ability to achieve targets and work to deadlines with a high degree of accuracy
• Planning, organising and administering
• Adaptability and initiative
• Presentable and professional

Role Purpose
To support the planning and delivery of efficient and effective demonstration campaigns as well as a professional handover and installation of new and used machinery. Responsibility for ensuring high customer satisfaction and managing the quality of service Turney Group delivers.
Reports to – Dealer Principle

Role Responsibilities
• Maintain a tidy and organised working environment, promoting Company brand with workwear
• Act in accordance with Company Health & Safety policies, Risk Assessments and Safe Working Practices
• Planning, moving, installing and demonstrating agricultural machinery to required customers/audience across our trading territory
• Undertake the delivery and installation of new and used machinery
• Work in collaboration with the workshop to prepare machines for demonstration or delivery
• Ensure equipment is prepared and cleaned to the highest standard
• Continue to develop an understanding of the products and attend relevant training
• Maintain good relationships with our customer base and suppliers
• Liaise appropriately with all relevant departments, keeping the Dealer Principle aware of any pertinent developments and opportunities

Technical Skills
• Experienced machinery operator
• Responsibility for related marketing content
• Post delivery and installation follow up visits
• Knowledge of guidance, telemetry and precision farming
• Excellent problem solving and attention to detail
• Able to demonstrate an understanding of machine and product information
• Ability to work in a high-pressure environment
• Strong organisational skills, combined with a good knowledge of parts and machinery in the Agricultural Sector
• Knowledge of basic business principles and administration procedures

Person Specification & Key Competencies
• Naturally inquisitive and interested in offering solutions to customers
• Collaborative but action-oriented approach, with high comfort operating autonomously
• Mechanically aware with a ‘can do’ attitude
• Excellent interpersonal and communication skills
• Passion for making a difference within the Agricultural sector
• Excellent time management skills
• Planning, organising and administering
• Adaptability and initiative
• Presentable and professional
• Full and clean driving licence